Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions to textsummarizer.net ("the Service"), including the Starter and Pro plans on monthly or yearly billing. Free-tier use is not paid and so is not covered by this policy.

Billing for the Service is handled by our payment processor and merchant of record, Lemon Squeezy. Refunds are issued back to the original payment method through Lemon Squeezy.

2. Refund eligibility

You can request a refund in any of the following situations.

2.1 Initial subscription (7-day money-back)

We will issue a full refund of your first paid charge when all of the following are true:

• You are a first-time subscriber to a paid plan (Starter or Pro), or upgrading from a free account for the first time.
• You contact us within 7 calendar days of the initial paid charge.
• Your account is in good standing (no breach of our Terms of Service).

2.2 Unused renewals (15-day window)

If a monthly or yearly renewal was charged and you didn't intend to continue, we will issue a full refund of that renewal charge when all of the following are true:

• You contact us within 15 calendar days of the renewal charge.
• You have not used the Service in the renewed period — meaning no AI summaries have been generated and no Chat-with-PDF messages have been sent on your account since the renewal date. We verify this against our internal daily-usage records.
• Your account is in good standing (no breach of our Terms of Service).

Once you've used any of the paid features after the renewal date, the renewal is no longer refundable under this clause — but you can still cancel to stop the next renewal.

2.3 Service unavailability

We may, at our discretion, also issue partial or pro-rated refunds in cases of demonstrable, prolonged Service unavailability that materially prevented you from using the features you paid for.

3. What is not eligible

The following are not eligible for a refund:

• Initial-subscription charges that are more than 7 days past the charge date.
• Renewal charges that are either more than 15 days past the renewal date, or where the Service has been used in the renewed period (any summaries generated, any Chat-with-PDF messages sent).
• Accounts that have previously received a refund for the same product.
• Charges where the account has been terminated for violating our Terms of Service (e.g., abuse, fraud, or misuse of the Service or its rate limits).
• Bank fees, currency-conversion fees, or other charges imposed by your payment provider.

To avoid an unwanted renewal in the first place, you can cancel at any time before the renewal date (see section 6).

4. How to request a refund

To request a refund, email [email protected] from the address associated with your subscription and include:

1. The email on the account.
2. The plan you subscribed to (Starter or Pro) and the billing cycle (monthly or yearly).
3. Whether the charge you'd like refunded is an initial subscription or a renewal.
4. The approximate date of the charge and, if available, the Lemon Squeezy order or subscription ID from your confirmation email.
5. A brief reason for the request — this helps us improve the Service.

We may reply with clarifying questions. You don't need to ship anything back or fill out a form — an email is enough.

5. Processing time

Once approved, refunds are typically issued by Lemon Squeezy within 5–10 business days. The exact time it takes for the funds to appear on your statement depends on your bank or card issuer.

6. Cancelling your subscription

You can cancel at any time:

• Through the customer portal link in any Lemon Squeezy receipt or renewal email.
• By emailing [email protected] and asking us to cancel for you.

Cancelling stops future billing. You will retain paid features until the end of the period you've already paid for, after which your account automatically reverts to the free tier (limits described in our Terms of Service).

7. Chargebacks

Please contact us before disputing a charge with your bank. The vast majority of issues can be resolved by email within 24–48 hours. Initiating a chargeback without contacting us first may result in suspension of the account associated with the disputed charge.

8. Changes to this policy

We may update this Refund Policy from time to time. Changes apply only to charges incurred after the effective date shown at the top of this page. We won't retroactively change the refund terms of a subscription you already paid for.

9. Contact

For refund requests or any questions about this policy, email [email protected] or use our Contact page.